Cookie Policy

We at ALEXHOST believe in being transparent about the technologies we use on our website. This Cookie Policy explains what cookies are, what cookies and similar tracking technologies alexhost.com uses, why we use them, and how you can control or opt out of them.

This Policy should be read alongside our Privacy Policy, which is available at alexhost.com/privacy-policy/. Your choices over non-essential cookies are made through the cookie consent banner and can be changed at any time.

If you have any questions about how we use cookies, you will find our contact details at the end of this document.

WHAT ARE COOKIES AND WHY DO WE USE THEM

Cookies are small text files that a website saves on your computer, phone or tablet when you visit it. They allow the website to remember your actions and preferences over a period of time, so you do not have to re-enter information every time you visit or navigate between pages.

In addition to cookies, alexhost.com may also use similar local storage technologies such as localStorage and sessionStorage. References to “cookies” in this Policy include these technologies where appropriate.

We use cookies to make our website work the way you expect, to understand how visitors use our website so that we can improve it, and — where you have consented — to show you relevant marketing.

STRICTLY NECESSARY COOKIES

Some cookies are essential for alexhost.com and our client control panel to work. Without these cookies, you would not be able to log in to your account, navigate between pages securely, or use the basic features of our Services. These cookies do not require your consent and cannot be switched off through our cookie settings — however, you can always set your browser to block them, though this may break certain website features.

The strictly necessary cookies we use include your session identifier, which keeps you logged in while you use the control panel; a security token that protects your account against cross-site request forgery attacks; a cookie that remembers the language you have selected; and a cookie that stores your cookie preference so we do not keep asking you.

FUNCTIONAL AND PREFERENCE COOKIES

Functional cookies allow us to remember choices you make and provide enhanced, more personalised features. For example, if you select the “Remember me” option when logging in, we use a cookie to keep you signed in across sessions. We also use cookies to remember your display preferences within the control panel, such as whether you prefer a list or grid view for your services.

These cookies require your consent. If you do not accept them, you will still be able to use the website, but some convenience features will not be available.

ANALYTICS AND STATISTICS COOKIES

We use analytics cookies to understand how visitors find and use alexhost.com, which pages are most visited, where visitors come from, and how long they spend on each page. This information is collected in aggregated, anonymous form and helps us continuously improve the website and our Services.

Where we use a third-party analytics tool (such as Google Analytics), data may be transferred to the United States. Any such transfer is governed by Standard Contractual Clauses approved by the European Commission. Where possible, we configure analytics tools to anonymise IP addresses and minimise the amount of personal data collected.

If you prefer not to have your browsing data used for analytics, you can opt out at any time through the cookie settings link in our website footer, or by installing the Google Analytics opt-out browser add-on available at tools.google.com/dlpage/gaoptout.

These cookies require your consent and are not activated until you accept them through our cookie banner.

MARKETING AND ADVERTISING COOKIES

Marketing cookies are used to make the advertising you see online more relevant to you and your interests. If we use advertising networks or remarketing tools (such as Google Ads or the Meta Pixel), those tools may set cookies on your device to track whether you visited our website and to show you our advertisements on other websites you visit afterwards.

These cookies require your explicit consent. You can opt out of interest-based advertising at any time by visiting the following opt-out tools:

• Google Ads settings: adssettings.google.com
• Meta Ads preferences: facebook.com/ads/preferences
• Your Online Choices (EU): youronlinechoices.eu
• Network Advertising Initiative: optout.networkadvertising.org

Opting out of advertising cookies means you may still see advertisements from ALEXHOST, but they will not be tailored to your browsing behaviour.

HOW LONG DO COOKIES LAST

Session cookies are temporary — they are deleted automatically when you close your browser. Persistent cookies remain stored on your device for a set period, even after you close the browser. The exact duration depends on the cookie: functional cookies typically last between 30 days and 12 months, analytics cookies between 13 months and 2 years, and marketing cookies between 90 days and 12 months. You can see or delete cookies stored on your device at any time through your browser settings.

HOW TO MANAGE OR OPT OUT OF COOKIES

Cookie banner. The first time you visit alexhost.com, you will see a cookie information banner where you can accept all cookies, reject optional cookies, or customise your preferences by category. Your choice is saved in a preference cookie so we do not ask again on future visits. You can change your preferences at any time by clicking the “Cookie Settings” link in the footer of any page on our website.

Browser settings. You can control which cookies your browser accepts through its privacy or security settings. The following links take you to the cookie settings for the most common browsers:

• Google Chrome: chrome://settings/cookies
• Mozilla Firefox: about:preferences#privacy
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: edge://settings/content/cookies
• Opera: opera://settings/cookies

Please note that blocking all cookies may affect how alexhost.com functions, including your ability to log in to the control panel or maintain your session.

Do Not Track. Some browsers let you send a “Do Not Track” signal to websites you visit. At this time, alexhost.com does not respond differently to Do Not Track signals, because there is no industry-agreed standard for how websites should respond to them.

THIRD-PARTY COOKIES

Some of the cookies on alexhost.com are set by third-party services we use, such as analytics providers or advertising networks. These third parties have their own privacy policies which govern how they use that information. We encourage you to review the privacy policies of any third-party service whose cookies appear on our website. ALEXHOST does not control cookies set by third parties and is not responsible for the content of third-party privacy policies.

UPDATES TO THIS POLICY

We may update this Cookie Policy from time to time as we introduce new tools, change service providers, or respond to changes in legislation. When we make changes, we will update the date at the foot of this document. If the changes are significant, we may notify you through the website or by email. Where an update introduces new categories of non-essential cookies, we will ask for your consent again through the cookie banner.

CONTACT INFORMATION

If you have any questions about the cookies we use or about how we handle your data, please get in touch:

ALEXHOST

Email: gdpr@alexhost.com

Website: alexhost.com