Frequently Asked Questions (FAQ)

Answers to frequently asked questions about Hosting. In this section, we have collected all the answers to the most frequently asked questions that our technical support encounters every day.

Frequently Asked Questions About Web Hosting. Questions and answers about websites and web hosting. We hope you find this information useful. 

General

No! Alexhost have his own Datacenter and Network (AS200019), we own the hardware and network in Republic of Moldova. We provide Hosting Services like Colocation and other services regarding Network in our Datacenter.
No. Alexhost is committed and fully interested in providing Full Data Privacy to our customers, we don't share your personal data with others, unless required by Republic of Moldova. Your privacy and data will remain Fully Protected.
Alexhost is always searching to have the best payment methods available to all customers, we have Paypal, Webmoney, Credit Card, Bitcoin, Monero, Litecoin, Wise, Dashcoin and much more crypto payments available.
Yes. We use Voxility direct connection to protect our Customers against DDoS Attacks, Voxility can protect against DDoS Attacks of Layer 3 and Layer 4 up to 500Gbps / 1Tbps. We don't charge for DDoS Protection for now, this is included for free.
In General the answer is NO. Alexhost doesn't ask for ID, there are a mistake. When Alexhost asks for ID Passport, it is required by Payment Gateways (Paypal, Credit Card, Webmoney) or other payment gateway, this happens because and probably your order was marked as "Fraud / Suspicious" this have many reasons, just pay with Crypto Payments to avoid that. You are in the right to refuse to give your passport ID, but payment gateways is something that Alexhost doesn't fully control.
You should read our Terms of Service, Acceptable Usage Policy or ask before buying. We don't allow any kind of activity:

  • - Spam ; – DDoS / AMP scanning / IP Spoofing & IP-Header Modification; – Hacking / Botnet / RATs / Ransomware; – Fraud / Scam / Phishing / Carding anything related; – TOR Exit Node (only Tor Bridge and Tor Relays is allowed) – Child Pornography, animal porn, models under the age of 18; – Malware / Exploits / Viruses; – Fraudulent sites, as well as redirects to such sites; – Any activity that may lead to IP blacklisting (SpamHaus, StopForumSpam, SpamCop, Blocklist, anti-virus databases and any other blacklists).
  • Shared Hosting

    This is a special type of hosting where sites share the same physical server with many other users, effectively reducing the cost of hosting. While shared hosting shares resources like processor, RAM, bandwidth, and disk space, your files are protected and isolated from others.
    Our shared hosting plans include cPanel, which provides easy-to-use hosting with great features and options.
    AlexHost includes email hosting for all sites hosted by us, all of our shared hosting plans come with email hosting included, unlimited email accounts can be created.
    AlexHost servers are completely Linux. But you can easily install Microsoft on a VPS or dedicated server.
    LiteSpeed Web Hosting is also a Shared Hosting, is equal to Shared Hosting (yearly plans), we big difference between litespeed shared hosting and shared hosting (again anually plans) are the speed! LiteSpeed is more faster and improves your page load and can handle with more visitors than regular Shared Hosting. LiteSpeed is a different Web Server and is well optimized. The difference is in Performance, Features and Stability.
    You need our DNS to point to our Shared Hosting / LiteSpeed Web Hosting.

    DNS for Shared Hosting (yearly plans):

  • ns3.alexhost.md ns4.alexhost.md
  • DNS for LiteSpeed Web Hosting:

  • Nameserver 1: ns5.alexhost.md (176.123.0.83)

    Nameserver 2: ns6.alexhost.md (176.123.0.84)

  • After you change the DNS, it may take sometime to take effect. Usually less than 24h/48h for some providers.

    VPS / VDS Servers

    Yes, of course, just contact our experienced team and they will help you with the update. You can call us at +373 22878787 or send a request to the support service.
    Yes, you get full admin access through your customer portal. This allows you to login and manage your VPS via SSH for Linux or RDP for Windows.
    You can use our Client Portal to administer your VPS or if you want to avoid manual configuration of your server, you can add Plesk or cPanel for a more convenient management interface.
    There is no difference. It is one and the same service that users call differently.
    The difference between Managed VPS and Unmanaged VPS, VPS Managed is managed by a professional and technical team, which will install, configure and optimize your VPS. Unlike Unmanaged VPS you are the only who will manage it, you will be responsable for install, configure, fix for yourself.
    Our VPS are deployed within 15 minutes, you will receive email or you can go to your account, it will be displayed as service actived. If you don't receive your VPS after 1 hour, please open a ticket support. *Installation of VPS OS may take up to 1 hour to install, in any case open a ticket support if you have any issue.
    Yes, you can. We have cPanel, but is paid. However if you want you can use free panel like HestiaCP, myVestaCP, Webmin, ISPConfig, keyhelp control panel, Centos Web Panel without any costs. If you don't have knowledge the recommend you use a paid panel, open a ticket support and request which paid panel you want.
    Unmanaged VPS is the customer who will do the tasks like Installation, Configuration, Hardening, Security, Setup, Fixing his own VPS. Unmanaged, is the opposite of managed, unmanager means that it will be managed by client / customer.
    The pros of Unmanaged VPS is that you control and you do whatever you want e.g Setup, Installation, hardening security and web servers, installation of scripts and CMS. You are the boss, you rock!
    The only cons, is if you don't have basic knowledge you won't be able to fix what you did wrong or some mistakes you did in your server. Because is unmanaged by our team, and managed by the client.
    Managed VPS is managed by Alexhost team, we do the basic management or full management of your servers, we help you manage your servers and be sure that everything is run as supposed to be. With managed VPS you don't need to worry about if you have skills or not, we do it and we take care of it for you.
    Our experts technicals will manage your VPS server, and will make sure everything is running well, and it take properly actions when needed to avoid any issue with your server, we will monitorize and manage it by our team.
    The only cons, is due to VPS being managed by Alexhost technicals, Security and other things can be limited, to prevent any interruption in the service. You may be limited with root privileges. We need to make sure Security is the most important thing in Managed Servers.

    Dedicated servers

    Our servers are physically located in Moldova.
    Processing of orders for dedicated servers is done manually, which can take up to 24 hours. This is due to factors such as: configuring the components of the server depending on the order, checking and installing the OS.
    We offer the following control panel options WebMin (free), Plesk and Cpanel (paid), DirectAdmin (paid), ISPManager (paid)
    Yes. Hardware changes can be made at any time on any of our servers. This can affect your settings and monthly recurring payments.
    By default, each dedicated server is given 1 static IP address. For an additional fee, you can buy as much as you need.
    You can reboot your server yourself at any time free of charge. This is one of the many benefits of having your own dedicated server.

    Windows Dedicated Server

    Windows and Linux have different control panels: cPanel for Linux server and Plesk for Windows. If you like Windows and its components, then host your site on a dedicated Windows server, it has a clear interface. In the case of a Linux VDS server, you get benefits such as performance, speed and stability.
    The list is long, it supports popular languages ​​like ASP.NET, Net Framework, C #, ASP classic, MSSQL (Microsoft SQL Server), Visual Basic Development, ASP.NET, MS Access (Microsoft Access) and others.
    You can request an update to your server resources at any time. Just let us know and we'll add resources to your plan immediately.
    Usually, We don't provide a trial version. If you want to try our service, then the only way is to purchase our service.

    SSL certificates

    When you change a hosting company, consider that your CSR / RSA pair has been cracked, for this you need to reissue your SSL encryption certificate. Changing the contact information in the certificate may also require a reissue. Generate a new CSR / RSA pair and save your RSA for later installation. Usually the user can do this.
    Once your SSL certificate has been purchased, the next step is to generate a CSR on the server that hosts your site. You will need a dedicated IP or SNI technology active for any shared servers. It is also important to use a web host that supports other SSL certificates.
    A certificate consists of information that contains: version, serial number, search algorithm identifier, publisher name, validity period, certificate subject, subject public key information, publisher, subject, add-on identifier, signature.
    SSL certificates are issued for a period of 1-2 years.
    When purchasing an SSL certificate, the expiration date is encoded by the certification authority and cannot be changed. If you are using AlexHost as your SSL provider, we will contact you via email to remind you to take action.
    Only Certification Authorities are authorized to issue SSL certificates. We partner with: Comodo, Thawte, GlobalSign, DigiCert, and GeoTrust.