Full refund option available within 30 days of purchase, giving you plenty of time to test their overall performance.
AlexHost reserves the right to return money to our customers for purchases made using credit cards, Webmoney, UKR Cards or PayPal to the original account. Please note that AlexHost
has no control over any additional fees that PayPal or credit card companies may charge, so you will need to contact them directly.
Please note: Only first-time hosting accounts are eligible for our 30-day money-back guarantee. For example, if you previously purchased a shared hosting package and canceled it for a refund, you will not be eligible for a further refund of the shared hosting price. Additional licenses for third party software (such as cPanel or Softaculous) are non-refundable.
Here are the refund terms that apply to some products:
PRODUCTS FOR WHICH STANDARD RETURN POLICIES ARE AVAILABLE:
- Shared hosting
- WordPress Hosting
- DMCA-ignore hosting
- Hosting Litespeed
- VPS (Virtual Private Servers)
- Windows VPS (Virtual Private Servers running Windows)
- Dedicated Servers
PRODUCTS FOR WHICH NO REFUNDS ARE PROVIDED:
Please note: Sometimes AlexHost may provide special offers, such as a free domain when you purchase a 1 year hosting plan. In such cases, a refund may be issued for the hosting service and the domain name may be suspended.
AlexHost strictly protects customer data and ensures complete confidentiality, but when you request a refund, we initiate this procedure within our rules. But we have the right to know if you are the real account holder, and our payment gateway, which we use and which you also directly use, may sometimes ask for a Passport ID if you do not want to provide it. In this case, we reserve the right not to return money.
This is because some people commit criminal activities with our servers and network and then demand refunds. AlexHost does not tolerate illegal activities.
Important! Refunds are not possible if you have violated the rules for using our service. Users of our services are strictly prohibited from engaging in any of the following activities, which are described here in the “Prohibited Acts” section.
Special rules for refunds from a dedicated server
The purchase of a dedicated server for the first time can be canceled and the money returned (except for the cost of licenses).
In case of return, the following rules apply:
– Initial server installation – 5 Euro.
– Return fee -30% of the amount paid.