What is the Backup Policy on our Virtual Servers
At AlexHost, we understand the critical importance of data security and availability, which is why we offer regular backup services to ensure that your data is always protected. Our backup system is designed to perform automatic backups once a week, capturing the state of your data and server configurations. This means that, in the event of unexpected data loss or a technical issue, you can rest assured that a recent copy of your data is safely stored and ready to be restored.
This text clearly explains the backup process and conditions for users
| Backup Frequency | Details |
| Every 7 days | We perform regular VPS backups every 7 days. |
| 3 times per month | On average, backups are stored 3 times per month. You can request a restore. |
Additional information :
- We cannot provide exact backup dates. Upon request to support, you will be informed of the specific dates from which your VPS can be restored.
- If you have an active service, you can request a backup absolutely free of charge.
- If your service has been terminated, the restoration fee is €20.
- If you have violated the rules, we will not be able to restore your service or provide you with a backup.
Should you ever need access to these backups, our customer support team is readily available to assist you. Clients can easily request a backup by contacting our support service, and we will promptly provide the necessary data. Whether you are looking to restore lost files or retrieve previous versions of your data, we are committed to delivering a quick and seamless recovery process.
For clients with more frequent data update requirements, we also recommend considering additional backup solutions to ensure that their data is captured more regularly. Our technical team is available to advise on setting up custom backup schedules to better suit the specific needs of your business.
Maintaining regular backups is not only about recovering from incidents but also about ensuring business continuity. By having reliable backups in place, you can safeguard your operations from potential disruptions and minimize downtime in case of emergencies. At AlexHost, we prioritize the safety of your data and strive to provide top-tier support in managing and restoring backups efficiently.
In case of violation of our acceptable usage policy by the client, AlexHost reserves the right to suspend the provision of services without prior notice. In addition, we may deny access to backup copies of data stored on the client’s virtual servers. This decision is made in order to protect the infrastructure and ensure the safety of all our users. Restoring access to backup copies will be possible only after the situation is fully resolved and all terms of the agreement are met. We strongly recommend that clients carefully monitor compliance with our rules in order to avoid such measures.
