Our Backup Policy

The main goal is to preserve the website files and databases that are hosted on the server. There are several ways to perform website backups, but today we will describe the process approved by AlexHost.Com company’s policy. All available backups are performed by AlexHost.Com specialists. However, we cannot guarantee the ability to restore from every backup. Therefore, we recommend that clients also take care of their own data backups to safeguard themselves from data loss.

We strive to ensure reliability and security in our services, including the backup policy, so that clients can enjoy stability and confidence in the operation of their services.

• During the backup process, an exact copy of the client’s files is taken from the existing data. The provider is not responsible for the state of the client’s files at the time of backup.
• The provider is not responsible for the state of the backup of the service. Backup for stopped services (not described in this policy) is not performed.

How often is the backup performed?

Hosting services provided by AlexHost SRL include regular backups to ensure the security of client data. Below is the backup policy information based on the type of service:

SHARED HOSTING :

• Backups are performed daily.
• Support service provides restoration from backups if needed.

LITESPEED HOSTING :

• Backups are performed daily.
• Support service provides restoration from backups if needed.

VPS :

• Backups are performed once a week.
• Clients can request a backup from the support service upon their request.

Dedicated Servers :

• Backups are not conducted on dedicated servers.
• Clients who manage their services must take care of creating and storing their own backups.

How much does the backup service cost?

The provision of backups is a free service, but the possibility of providing free backups can only be considered during the active period of service usage. In case a client requests the restoration of the latest backup at the time of service termination or deletion due to non-payment, the provider may demand a monetary compensation (amounting to 20 euros) for the technical support’s efforts in locating and restoring the backup. This applies only with the restoration and activation of subsequent services. In the event of violations of the acceptable usage policy, restoration from backup is not possible.